Terms And Conditions

Welcome to A1 Taxi, your trusted taxi and private hire transport service provider in Northwest Leicestershire. By using our services, you agree to the following terms and conditions. Please read them carefully before making a booking.

1. Definitions

• Company:A1 Taxi

• Customer:Any individual or entity using the services of A1 Taxi.

• Driver: A person licensed to operate a taxi or private hire vehicle for A1 Taxi.

• Service:Transportation services provided by A1 Taxi, including but not limited to airport transfers, private hire, and city-to-city travel.

2. Booking and Confirmation

• Bookings can be made through our website, by phone at 01530 880880, or via email at info@a1taxi.taxi.

• All bookings are subject to availability and will be confirmed by email or phone.

• The customer is responsible for providing accurate details, including the date, time, pick-up, and drop-off locations.

3. Pricing and Payment

• All prices are provided at the time of booking and are based on the information given by the customer.

• Additional charges may apply for waiting time, tolls, parking fees, or changes to the journey.

• Payments can be made in cash, via card, or through other approved methods.

4. Cancellations and Amendments

• Cancellations must be made at least 24 hours before the scheduled pick-up time to avoid charges.

• For cancellations within 24 hours of the booking, a cancellation fee may apply.

• Any amendments to the booking must be communicated and approved in advance.

5. Waiting Time Policy

• A grace period of 15 minutes is provided for regular pick-ups and 45 minutes for airport transfers after the flight lands.

• Additional waiting charges will apply beyond these periods.

6. Luggage and Personal Items

• Passengers are responsible for ensuring their luggage complies with safety and legal requirements.

• A1 Taxi is not liable for any lost or damaged personal belongings during the journey.

7. Safety and Conduct

• All passengers must wear seatbelts during the journey.

• The company reserves the right to refuse service to any customer who behaves inappropriately or endangers the driver or vehicle

• Smoking, eating, or drinking is not permitted in the vehicles unless explicitly agreed upon.

8. Airport Transfers

• Customers must provide accurate flight details when booking airport transfers.

• The company monitors flight schedules to accommodate delays but is not liable for missed flights due to circumstances beyond our control.

9. Liability

• A1 Taxi is not responsible for delays caused by traffic, weather, or other unforeseen circumstances.

• In the event of a breakdown, the company will arrange alternative transport at no additional cost.

10. Complaints

• Any complaints should be directed to info@a1taxi.taxi or 01530 880880.

• The company will make every effort to resolve complaints promptly and fairly.

11. Privacy and Data Protection

• A1 Taxi values customer privacy and complies with all data protection laws.

• Personal information provided during bookings will only be used for service delivery and will not be shared with third parties.

12. Governing Law

• These terms and conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England.

By using A1 Taxi, you acknowledge that you have read, understood, and agreed to these terms and conditions. For any further inquiries, please contact us at info@a1taxi.taxi or 01530 880880